Custody Client Service Senior Associate (Contract Role)

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Who We Are Looking For

Reporting to an Officer within Custody Operations, this permanent position offers an opportunity for the successful candidate to manage a Custody team and be involved in future developments in an expanding and dynamic company.


The candidate will be expected to have experience of working as an operations manager and is required to strong operational knowledge of trade settlement, reconciliation, client servicing, process improvements and project delivery. A major focus will be on procedures and process improvement, performance management of staff, client interaction and ensuring compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of State Street.


Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Ensure current workflows and procedures are executed to reduce risk and improve deliverable efficiency

Proactively share new ideas to support process improvements

Escalate any issues to manager in a timely manner providing resolution suggestions as necessary

Understand client SLA provisions and relevant KPIs, support their delivery to ensure highest quality client service


Join us if making your mark in the financial services industry from day one is a challenge you are up for.


What You Will Be Responsible For

As a Senior Associate you will Promote collaboration with internal departments

  • Contribute to local, regional of global initiatives/projects as necessary in order to expand network and support common objectives
  • Responsible for staff recruitment, engagement and development
  • Monitor and comply with changes to the ‘risk’ escalation chain including communicating amendments to staff where need e.g.. issues and suspicious transactions
  • Manage own continued professional development, through engaging in the process and attending relevant training as per the development pathways
  • Proactively acts to understand client needs and identify solutions to non-standards tasks/queries.
  • Perform other duties as required


What We Value

These skills will help you succeed in this role

Build expertise in functional and technical knowledge across multiple disciplines attending training as required

Complete accurate processing of system information to meet internal standards (SOPS, Job Aids etc.)

Collaborate with others to drive success of team

Raise ideas to manager to support operational improvements

Respond in a timely manner to queries such as clients/internal departments

Identify and report all risk and compliance issues, breaches and suspicious activities

Act in accordance with Risk Excellence as part of our Way Ahead foundation


Education & Preferred Qualifications

Degree in Business / Financial Services or related

2 Experience within custody operations and team management

Client Service experience preferred





About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.


Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.


Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.


State Street is an equal opportunity and affirmative action employer.

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