Job Summary
Provide supervision and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained. A key responsibility will be the hiring, training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management.
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Job Duties and Responsibilities
TECHNICAL KNOWLEDGE / PROCESS IMPROVEMENT
- Ensure that specialist knowledge relating to the team is kept current and disseminated as appropriate and be aware of possible future developments and trends
- Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk
- Ensure an awareness of and adherence to the key TA controls at all times
- Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
- Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off
COMMUNICATION
- Attend and contribute to operational, client, risk, audit and regulatory meetings as required
- Communicate relevant information as appropriate up and down the line and escalate where necessary
- Attend and actively participate in all team meetings, ensuring communication is open
TEAM MANAGEMENT
- Manage resources to ensure all queries and tasks are resolved in a timely manner
- Work as an effective team member with other internal providers to meet our key deliverables
- Act as a point of escalation for team members/internal providers with challenges or concerns relating to the Registration team and manage these issues to resolution, with consideration for the internal escalation policy
- Ensure a focus on resource management, including the planning and management of holiday leave, training days and sick leave
- Ensure the team procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to
- Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided.
- Focus on development opportunities for your Associate 2’s with Staff and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
- Develop and assign team goals and objectives which are in line with overall organisational goals
- Support and champion team integration within the department along with interdepartmental and organisational integration
LEADERSHIP
- Using corporate PPR tools, actively participate in the performance appraisal process with your direct reports and monitor overall timeliness of completion for the entire team
- Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to Associate 2’s with staff in this regard
- Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers
- Promote a positive working environment and good levels of team morale
Knowledge, Skills & Experience Required
- Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
- Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
- Previous knowledge of Transfer Agency systems desirable
- Knowledge of Clearstream/Euroclear settlement and SWIFT trading an advantage
- Strong written & verbal communication skills
- Possess excellent organisational, planning and co-ordination skills.
- Ability to work accurately to tight deadlines
- Proactive and able to work independently and as part of a team
- Sound procedural, technical and product knowledge of the Transfer Agency business is desired.
- Typically candidate will have approximately 5 years’ experience in a similar environment, including at least 1-2 years’ experience in a management/supervisory capacity.
Core Competencies
- Experience within Transfer Agency
- Accurate, Precise and Organised
- Team Oriented, Enthusiastic
- Excellent communications skills
